Booking Terms and Conditions
These booking terms and conditions apply to all confirmed bookings created on or after 11th October 2022 and supersede all previous versions.
Introduction and references
Bushey Heath Farm is a site owned and operated by Tideswell Welding Services Ltd. who shall be referred to as “we”, “us” or “our” in these terms and conditions.
To make it easier to read these terms and conditions there are a number of further definitions which we use:
“Deposit” means a deposit of 1/5th of the total holiday accommodation cost (which includes any “extras” selected at the time of booking);
“Holidaymaker” means you and each person going on holiday with you on your booking;
“Owner” means the owner of the Property you book;
“Property” means the holiday property you book with us; and
“You” means the lead person making a booking through us.
When you make a booking through us you are confirming that you and every Holidaymaker understands, agrees and accepts these terms and conditions. Please read them carefully, particularly section 10 headed “Limitation of Liabilities and Legal”.
1. Contract and Booking
We are the owner of the property. Therefore, when you make a booking through us the contract to occupy the Property is between you and us.
Bookings cannot be accepted from persons under 18 years of age.
The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag and hen dos, may not be allowed. If allowed, special arrangements (including the possible requirement for a safety deposit) may be made with us.
No bookings are valid until confirmed by us in writing (including by email).
Once a booking is confirmed it cannot be changed by you, unless agreed by us. If we agree to make requested changes to your booking (for example, changing the lead booker and/or the dates of your holiday) there may be a fee of £25 per change, depending on the complexity of the change.
2. Booking Fees, Deposits and Balance Payments
When making a booking you will be required to pay a deposit of 20% of the total cost of the holiday, within 2 weeks of booking. If we do not receive the deposit in that time, we will cancel your booking and the property will be made available to the general public to book again. Once the deposit is paid, it is non refundable, unless the holiday is cancelled within 48 hours of us receiving the booking form.
The balance will be due no later than 2 weeks before the holiday is due to start.
If you make a booking within 2 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
We reserve the right to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.
3. Guest Cancellations
If you cancel prior to the holiday arrival date you may be due a partial refund.
The refund will depend on the amount of notice you give us before the holiday start date.
If you cancel within 48 hours of us receiving the booking form you will be entitled to a full refund of the accommodation costs from us. In all other circumstances, the refund will be calculated as follows:
7 or less days’ notice – No refund due
Between 48 hours after booking and 7 day’s notice – 50% of the total accommodation cost
If a refund is due we will aim to return the applicable amount within 10 working days of cancellation (dependant on you providing your bank details).
4. Holidaymakers’ responsibilities
You will ensure that you and all Holidaymakers will:
act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;
report to us any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
not smoke at the Property nor allow anyone else to smoke at the Property;
not allow more than the maximum number of people or pets to stay at the Property as stated on the Website;
at all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards us, any member of our team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
secure the Property (including all windows and doors) whenever leaving the Property;
keep quiet, inside and outside of the property, after 11pm and before 7am.
We will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.
5. Our responsibilities
We will ensure that:
the Property is cleaned and ready for the Holidaymakers by the stated arrival date and time;
suitable arrangements are made for you to access the Property;
we treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at our Property;
we can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;
we, and the Property, comply with all applicable laws and regulations (including health and safety regulations);
adequate liability insurance is in place in respect of the Holidaymakers’ stay; and
all Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow us or any representative, access to the Property if reasonably required).
Dogs are only allowed at Properties with agreement from us in advance. Only 2 dogs per property are allowed.
Registered assistance dogs are allowed in all Properties. You must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a booking.
If any Holidaymaker has an allergy to dogs, please be aware that we can not guarantee that a dog has not stayed in any of the Properties beforehand. We can not accept responsibility for any suffering which may occur as a result of such animals having been present in any Properties.
The following dog terms apply:
Dogs must be under strict control at all times while in or at the Property;
Any fouling must be cleared up without delay;
The dog owner must bring the dog's bed or basket for sleeping in;
Dogs must not be left alone in or at the Property or elsewhere at any time;
Dogs must not lie on beds or furnishings, and hair must be cleared up before departing;
Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by us;
You will be liable for any damage caused by any Holidaymakers’ dogs. Any damage is to be reported to us (or our representative) immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.
Pets other than dogs may be allowed at our discretion. This must be approved prior to making a booking and can be arranged by telephoning us on 01298 605022.
If you break these terms, we (including our representatives) may notify you that you have broken these terms and may cancel the booking and ask that the Holidaymakers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.
7. EV Charging
We ask you to please NOT charge your car with an extension lead from the cottage. This is a dangerous procedure and can lead to overloading the barn supply. This procedure also invalidates our insurance.
We accept no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which we have no control, except to the extent such personal injury or death is caused by our negligence or wilful default.
9. Complaints procedure
If you have any complaint concerning a Property, the matter should be taken up with us (or our representative) at your first opportunity. We should do our best to resolve your complaint, where possible. It is important to raise any complaint while you are still at the Property.
If you are not satisfied with the response given by us, please then contact us (via email) with full details so we can investigate further. We will then try to resolve any unresolved complaints.
10. Limitation of Liabilities and Legal – Please pay particular attention to this section
The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.
If you or we fail to comply with these terms and conditions you or we will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and us at the time you made the booking.
Nothing in these terms and conditions will limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.